Refund policy
Last updated: August 14, 2026
This is Trekvara’s official returns and refunds policy.
90-day return window
You may return eligible items within 90 days of delivery for a refund or exchange.
Eligible returns
Items must be:
- Unworn and unwashed
- In original condition
- Returned with original packaging
- Hygiene seal intact (if included)
Hygiene exclusion — non-returnable
For hygiene and safety reasons, the following cannot be returned:
- Worn socks
- Washed socks
- Socks returned without hygiene seal / opened seal
- Socks showing signs of use, odor, or damage after delivery
This exclusion applies to change-of-mind returns. If your item arrives defective or damaged, contact us and we will help.
How to start a return
- Email hello@trekvara.com within 90 days of delivery with your order number and reason.
- We’ll confirm eligibility and send return instructions.
- Ship eligible items back as directed.
- After inspection, we’ll process your refund or exchange.
Refunds & return shipping
Refunds are issued to your original payment method within 5–10 business days after we receive and approve your return. Unless the item is defective, return shipping is the customer’s responsibility. If the item is defective, we’ll cover return shipping.
Defective items
If your socks arrive defective or damaged, email photos and your order number to hello@trekvara.com. We’ll replace or refund eligible defective items.
Wrong size
You can request an exchange within 90 days if the pair is unworn, unwashed, and sealed/packaging intact.
Bundle purchases
If you purchased a Buy 2 Get 1 or Buy 3 Get 2 offer, refunds or exchanges may be adjusted so the remaining items reflect the correct paid price for the quantity kept. Contact us with your order number and we’ll confirm the options.
Contact
Questions? Email hello@trekvara.com or visit our contact page.